* Customers have the right to request an exchange or return within 14 days from the date of receiving their order. * Items must be returned in their original condition, unused, unwashed, unworn, unperfumed, and unaltered in any way, with all original tags, packaging, and invoice included. * In the event of a manufacturing defect or an error in the order made by Taleen Collection, all exchange or return shipping costs will be covered by Taleen. * If the customer requests an exchange due to size, color, or style preference, the customer will be responsible for the shipping fees related to the exchange process. * All returned items are subject to inspection by our quality control team before the exchange or return request is approved.
Non-Returnable & Non-Exchangeable Items
* Customized or altered items made according to the customer’s request. * Items that have been used, washed, or perfumed. * Items with removed tags or original packaging. * Special orders or products made to customer specifications. * Accessories and complimentary gifts included with the order.
Refund Process
* Refunds will be issued using the same payment method used during the purchase or through another method agreed upon with the customer. * Refund processing may take between 3 to 5 business days, depending on the customer’s bank or payment provider.
Important Notes
* By completing a purchase, the customer agrees to all terms and conditions stated above. * Taleen Collection reserves the right to amend or update this policy in accordance with the laws and regulations of the State of Kuwait. * For any inquiries or requests regarding returns or exchanges, customers may contact our customer service team via WhatsApp or through Taleen Collection’s official communication channels.
